Template library

Competency framework

108 competencies across core, functional, leadership and technical groups; the most-used ones come with a five-level ladder and behavioural indicators for each level. Attach them to positions and use them for 360 reviews, gap analysis and individual development plans.

108 templates in XBuddy · 8 examples shown here

Open in XBuddy: HR → Competency framework → Competency library
Used in: HR Performance Learning

Competency framework — HR → Competency framework → Competency library

Example templates

Communication

Core

Conveys information clearly in writing and speech; listens actively and adapts style to the audience.

Level 1 · Basic: Communicates simple information clearly within the team.
Level 2 · Developing: Structures messages logically; listens and clarifies before responding.
Level 3 · Proficient: Adapts tone and content to different audiences; writes clear business documents.
Level 4 · Advanced: Communicates persuasively with senior stakeholders; handles difficult conversations.
Level 5 · Expert: Represents the company externally; shapes organizational messaging.

Problem Solving

Core

Identifies root causes, evaluates options, and implements practical solutions.

Level 1 · Basic: Solves routine problems following established procedures.
Level 2 · Developing: Analyzes simple problems and proposes options with guidance.
Level 3 · Proficient: Independently diagnoses root causes and resolves cross-step issues.
Level 4 · Advanced: Solves complex, ambiguous problems spanning multiple teams.
Level 5 · Expert: Anticipates systemic risks and designs preventive solutions.

Customer Orientation

Core

Understands customer needs and consistently delivers service that builds trust and loyalty.

Level 1 · Basic: Responds politely and promptly to customer requests.
Level 2 · Developing: Understands stated needs and follows through on commitments.
Level 3 · Proficient: Anticipates needs and proactively proposes suitable solutions.
Level 4 · Advanced: Builds long-term relationships; recovers difficult service situations.
Level 5 · Expert: Shapes customer experience standards for the organization.

People Management

Leadership

Sets expectations, delegates, gives feedback, and develops team members to deliver results.

Level 1 · Basic: Coordinates the daily work of a small group.
Level 2 · Developing: Assigns tasks, tracks progress, and gives basic feedback.
Level 3 · Proficient: Manages a full team: goals, reviews, development plans.
Level 4 · Advanced: Manages managers or multiple teams; builds bench strength.
Level 5 · Expert: Shapes organization design and leadership culture.

Strategic Thinking

Leadership

Sees the big picture, anticipates market shifts, and translates strategy into plans.

Level 1 · Basic: Understands how own work supports team goals.
Level 2 · Developing: Connects team plans to department objectives.
Level 3 · Proficient: Develops department plans aligned to company strategy.
Level 4 · Advanced: Shapes cross-functional strategy and resource trade-offs.
Level 5 · Expert: Sets company direction; anticipates industry disruption.

Negotiation

Functional

Prepares, conducts, and closes negotiations that create value for both sides.

Level 1 · Basic: Handles simple price/term discussions within given limits.
Level 2 · Developing: Prepares negotiation positions and trades small concessions.
Level 3 · Proficient: Negotiates full deals independently with win-win outcomes.
Level 4 · Advanced: Leads complex, multi-party or high-value negotiations.
Level 5 · Expert: Sets negotiation strategy and standards for the organization.

Complaint Handling

Functional

De-escalates upset customers, investigates fairly, and turns complaints into recovery.

Level 1 · Basic: Records complaints and follows the standard resolution script.
Level 2 · Developing: Calms upset customers and resolves common complaints independently.
Level 3 · Proficient: Investigates root causes and negotiates fair recovery outcomes.
Level 4 · Advanced: Handles high-risk / VIP escalations and prevents churn.
Level 5 · Expert: Designs complaint-handling policy and recovery playbooks.

Project Management

Functional

Plans scope, schedule, and resources; manages risks and delivers projects on time.

Level 1 · Basic: Tracks tasks and updates progress for a small project.
Level 2 · Developing: Coordinates a workstream: schedule, meetings, follow-ups.
Level 3 · Proficient: Manages full projects with scope, budget, and risk plans.
Level 4 · Advanced: Manages complex multi-team programs and dependencies.
Level 5 · Expert: Defines PM standards and governs the project portfolio.

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