Knowledge base

Internal procedures, SOPs and guides that assistants can cite when they answer.

Capabilities

12 capabilities in Knowledge base

Structured pages permissioned by department and role.

SOPs with versions, approver and next review date.

Understands the question instead of matching keywords.

Assistants cite the internal source behind each point.

New content is approved before the company sees it.

Flags documents past review date or conflicting with newer ones.

Draft, in review, published and archived; every change is a comparable version.

Organise articles by category tree and tags, serving both navigation and search.

Natural-language questions return the right passage, linked back to the source article.

Publish part of the knowledge base externally for customers, controlled by category.

Generates a draft how-to from existing documents and tickets; an owner edits and publishes.

Compares recurring questions against existing content to surface missing topics.

Assistants on this app

Curates the knowledge base — measures coverage, finds content gaps, and keeps articles accurate and fresh.

5 skills

AI Insight

Cash anomaliesReceipts and payments breaking the weekly and departmental pattern.
Receivable riskCustomers whose payment behaviour changes before they go overdue.
Budget varianceDepartments burning budget faster than the period elapsed.
Margin erosionProducts or customers whose margin drops unusually fast.
Stock anomaliesSlow movers, near-expiry lots and stock-out risk.
Pipeline stallDeals sitting in a stage longer than they normally do.

Inline AI