Field service

Dispatch technicians by schedule and location; capture parts and time on site.

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Capabilities

10 capabilities in Field service

Dispatch board

Schedule by technician, territory, skill and priority on one board, dragging to re-plan when urgent work lands.

Route optimisation

Groups nearby jobs, cuts travel time and gives customers an estimated arrival.

Field mobile app

Before/after photos, customer signature, parts used, job checklist and time captured on site, working offline.

Preventive maintenance

Schedules by equipment, running hours or contract generate jobs without relying on memory.

Van stock

Track parts per vehicle, deplete on use and replenish automatically from real consumption.

Customer equipment history

Every service, repair, replacement and complaint per unit, with live warranty status.

Maintenance contracts

Annual or per-visit packages tracking usage, revenue recognised per period and renewal dates.

Job billing

Invoice from completed, signed-off jobs, separating warranty from chargeable work.

Field safety

Mandatory pre-job safety checklists, incident capture and technician certification validity.

Field performance

First-time fix rate, travel time, jobs per technician, on-time arrival and customer satisfaction.

Assistants on this app

2 assistants work on this data

Field Service Assistant

Field service assistant — dispatch recommendations, SLA-breach prediction, parts availability, first-fix and technician-utilization monitoring across the field-service lifecycle.

12 skills

Technician Copilot

Works for the field technician: what this job needs, what to bring, what still has to be recorded before it can be closed

5 skills

AI Insight

Cash anomaliesReceipts and payments breaking the weekly and departmental pattern.
Receivable riskCustomers whose payment behaviour changes before they go overdue.
Budget varianceDepartments burning budget faster than the period elapsed.
Margin erosionProducts or customers whose margin drops unusually fast.
Stock anomaliesSlow movers, near-expiry lots and stock-out risk.
Pipeline stallDeals sitting in a stage longer than they normally do.

Inline AI

Summarise the recordSummarise the open contract, customer, project or ticket.
Draft contentWrite emails, descriptions, notices and notes inside the form.
Explain a figureClick a number to ask why it came out that way.
Fill the formPropose field values from an attached document.
Extract from documentsDrop a PDF or photo to create a structured record.
TranslateTranslate document content and threads between Vietnamese and English.

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