Messaging

Talk on the record itself: every invoice, ticket and contract has its own thread.

Capabilities

12 capabilities in Messaging

Public or private channels with membership control.

Comments attached to the invoice, ticket or contract in view.

Workflow alerts, deadlines and AI results routed to the right channel.

Files shared under the recipient’s permissions, never beyond scope.

Find past discussion by person, channel and linked record.

Ask an assistant to summarise, look up data or draft a reply inline.

Channels by department, project or topic, attachable to the business record they concern.

Email, Zalo, Telegram, Slack and Teams land in one queue and are answered from one place.

Assign a conversation to an owner, set a response deadline and warn before it is breached.

Drafts a response from conversation history and internal documents; the owner sends it.

First response, handling time and SLA breach rate by channel and by agent.

Conversations with no owner or past their deadline, visible at management level.

Assistants on this app

Triages and classifies conversations across channels and monitors response SLA breaches.

5 skills

AI Insight

Cash anomaliesReceipts and payments breaking the weekly and departmental pattern.
Receivable riskCustomers whose payment behaviour changes before they go overdue.
Budget varianceDepartments burning budget faster than the period elapsed.
Margin erosionProducts or customers whose margin drops unusually fast.
Stock anomaliesSlow movers, near-expiry lots and stock-out risk.
Pipeline stallDeals sitting in a stage longer than they normally do.

Inline AI