Communications Concierge

Triages and classifies conversations across channels and monitors response SLA breaches.

Skills: 5
Data scope: Messaging

Skills

5 skills

Unanswered Conversation Digest

Daily digest of conversations still waiting on a reply beyond the configured threshold, grouped by channel and assignee so managers see where the inbox is stuck.

Customer Sentiment Monitor

Reads recent inbound customer messages and flags conversations where sentiment has turned negative

Response Quality Checker

Reviews sent replies for whether they answered the question, and flags unanswered points and delivery failures

SLA Breach Notifier

Monitors open conversations that have exceeded SLA response time and notifies assigned staff and managers before customer satisfaction is impacted.

Related apps

Works across

Messaging

Every write an assistant proposes waits for an authorised human to approve it. Nothing executes on its own.

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