1Which customer threads have no owner?
Unanswered Conversation Digest
Which customer threads have no owner?
Assignment the lead confirms.
Communications Concierge
No customer message falls into silence
Triages and classifies conversations across channels and monitors response SLA breaches.
Every week it does for you:
- Digests conversations still waiting for a reply by channel
- Flags upset customers and conversations nearing SLA breach
- Checks sent replies actually answered the question
Skills
4 skills
Unanswered Conversation Digest
Customer Sentiment Monitor
Response Quality Checker
SLA Breach Notifier
In chat
Sample questions on live data
Every answer is a proposal inside the asker’s permission scope. Writes still wait for an authorised person.
2Has tone turned negative on this account?
Customer Sentiment Monitor
Has tone turned negative on this account?
A CS hand-off, not an auto-apology.
3Draft a reply from our knowledge base.
Response Quality Checker
Draft a reply from our knowledge base.
A draft in the inbox, never auto-sent.
See also
Nearby apps and assistants
- MessagingInternal channels, groups and notifications.
- Knowledge CuratorCurates the knowledge base — measures coverage, finds content gaps, and keeps articles accurate and fresh.
- Documents LibrarianOrganizes, auto-classifies, and monitors documents across the workspace — flagging expiring and stale files.
- Calendar SecretaryWeekly calendar health per organizer — meeting load and fragmentation — and proposes protected focus-time blocks on overloaded calendars. Every booking is approve-gated; the agent never books time on its own.
- Executive BriefingCompiles daily and weekly briefings with strategic KPI narratives and data-freshness checks for leadership.
The person decides, not the AI
Every write an assistant proposes waits for an authorised human to approve it. Nothing executes on its own.