XBuddy
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Field service & maintenance

Dispatch technicians, account for every bolt

From customer request to dispatch, van stock, on-site sign-off and invoice — every step reconciles with inventory and the books.

  • Right technician, right time
  • Van stock matches the ledger
  • Job done means invoice ready
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Dispatch technicians, account for every bolt

Before and after

What changes on XBuddy

Today

  • Dispatch over phone and chat apps
  • Nobody knows which van holds what
  • Paper sign-offs, photos sent later
  • Invoices weeks late
  • Preventive maintenance forgotten

With XBuddy

  • Drag-and-drop board by skill and area
  • Every van is a warehouse with a ledger
  • Technicians capture photos and signatures in-app
  • Closed jobs are ready to invoice
  • Maintenance plans generate work orders

The flow

5 steps, one continuous record

  1. 1

    Take the request

    Customer ticket linked to service contract and SLA.

    Service management →
    Take the request — Service management
  2. 2

    Create & dispatch

    Jobs from templates with planned parts, hours and skills.

    Field service →
    Create & dispatch — Field service
  3. 3

    Pick materials

    Requisitions from the plan, in batches, with returns.

    Inventory →
    Pick materials — Inventory
  4. 4

    Work on site

    Checklists, photos and customer signature against the asset.

    Asset management →
    Work on site — Asset management
  5. 5

    Get paid

    Labor and parts become an invoice, posted automatically.

    Finance →
    Get paid — Finance

Handled out of the box

Hard questions XBuddy already answers

Could an internal repair job be billed by mistake?Internal jobs never invoice and cost to a cost center; external jobs must name a payer.See the how-to →Pick materials in several batches for one job?Requisition batches follow the plan; the system tracks picked, used and remaining.See the how-to →Return unused parts at the right cost?Returns go back to the original source at the original issue cost — stock and ledger agree.See the how-to →How is stock on a technician's van managed?Each van is a warehouse; transfers are not consumption — only job usage is.See the how-to →Could technician hours be billed twice?Field labor bills through exactly one channel — the job or the service contract, never both.See the how-to →

What’s inside

Apps and AI assistants involved

Service managementHelpdesk, service contracts, SLA and billing.Field serviceService contracts, dispatch and technicians.InventoryStock, warehouses and goods movements.Asset managementFixed assets, lifecycle and depreciation.FinanceInvoices, expenses and purchase orders.AI assistantField Service AssistantField service assistant — dispatch recommendations, SLA-breach prediction, parts availability, first-fix and technician-utilization monitoring across the field-service lifecycle.AI assistantTechnician CopilotWorks for the field technician: what this job needs, what to bring, what still has to be recorded before it can be closedAI assistantInventory Planning AssistantInventory planning assistant — goods-issue and stock-request tracking, stockout-risk prediction, smart reorder, dead-stock and expiring-lot alerts, and discrepancy explanations.

FAQ

Frequently asked

Does it work for maintaining our own equipment?

Yes. Internal asset work orders run the same flow, costed to a cost center.

Do technicians need constant connectivity?

The mobile app records offline and syncs when back online.

Can we manage recurring maintenance contracts?

Yes, service contracts carry maintenance schedules and hour packages.

See this flow on your own data

A thirty-minute demo focused on the process you are actually stuck on.

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