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Workflow Template Library

67 Pre-Built Workflow Templates

Approval chains, compliance workflows, and escalation automation for every department. No code required — pick a template, configure, and go live.

67
Templates
22
Categories
5
Module Packs
0
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67 templates

Asset Management
Advanced

Asset Purchase Approval

Approves new asset acquisition: Department Head → Asset Manager → Finance → CEO (tiered by value).

Asset Management
4 steps
Asset Management
Medium

Asset Audit & Physical Verification Sign-off

Periodic physical asset audit: Audit team verifies locations → Asset Manager reviews discrepancies → Finance approves write-offs.

Asset Management
3 steps
Asset Management
Medium

Warranty Claim Approval

Processes warranty claims: Maintenance team submits → Asset Manager validates → Finance authorises replacement cost.

Asset Management
3 steps
Coaching
Medium

Coaching Engagement Completion Approval

HR Manager formally signs off on completed coaching engagements before releasing final payment.

Coaching & Development
4 steps
Coaching
Simple

Coaching Program Enrollment Approval

Line Manager confirms relevance, HR Manager allocates budget and approves enrollment.

Coaching & Development
2 steps
Coaching
Simple

Coaching Session Reschedule Approval

Coach approves or rejects coachee request to reschedule a confirmed coaching session.

Coaching & Development
1 steps
Construction
Advanced

Variation Order Approval

Multi-level approval for construction variation orders: Site Manager → QS → Contract Manager → Client.

Construction
4 steps
Construction
Simple

Progress Billing Certification

Certify and approve construction progress claims: QS certifies → Client approves for payment.

Construction
2 steps
Construction
Medium

Subcontractor Onboarding

Vet and approve new subcontractors: Procurement assesses → Legal reviews contracts → Project Director approves.

Construction
3 steps
CRM
Advanced

Contract Renewal Approval

Customer contract renewals: Account Manager proposes → Legal reviews terms → Finance validates → Director approves.

CRM
4 steps
CRM
Medium

Sales Commission Run Approval

Monthly commission approval: Sales Ops prepares → Sales Director verifies → Finance confirms before payroll.

CRM
3 steps
Customer Success
Medium

Churn Intervention Plan Approval

Recovery plans for at-risk accounts: CSM proposes intervention → CS Director reviews → Finance approves discount.

Customer Success
3 steps
Customer Success
Medium

Customer Onboarding Plan Approval

Tailored onboarding plan approval: CSM drafts → Solutions Engineer validates → Customer Success Manager signs off.

Customer Success
3 steps
Customer Success
Medium

Support Escalation Resolution

Resolves escalated support tickets: Support Manager investigates → Technical Lead proposes fix → Director authorises.

Customer Success
3 steps
Field Service
Medium

Field Work Order Approval

Complex or high-cost work orders: Planner creates → Customer confirms scope → Finance approves budget.

Field Service
3 steps
Field Service
Advanced

Spare Parts Requisition Approval

Spare parts request: Field tech requests → Team Lead validates → Inventory checks availability → Finance approves cost.

Field Service
4 steps
Field Service
Advanced

Service Contract Renewal Approval

Field service / maintenance contract renewals: Account Manager proposes → Legal reviews → Finance validates → Director approves.

Field Service
4 steps
Finance
Advanced

Capital Expenditure (CAPEX) Request

CAPEX approval tiered by amount: Dept Director → CFO → CEO. Includes ROI analysis and budget impact.

Finance
4 steps
Finance
Medium

Bank Reconciliation Sign-off

Monthly bank reconciliation: Accountant prepares → Finance Manager reviews discrepancies → CFO sign-off.

Finance
3 steps
Finance
Medium

Accounting Period Closure

Month-end / year-end close: Accountant prepares trial balance → Finance Manager reviews → CFO approves closure.

Finance
3 steps
Finance
Medium

Bad Debt Write-off Approval

Write off uncollectable receivables: Finance prepares ageing report → Legal confirms exhaustion → CFO approves.

Finance
3 steps
F&B
Medium

Menu Item Approval

New or modified menu items: Chef creates recipe → Nutritional/allergy review → Operations Manager approves → pricing sign-off.

F&B
4 steps
F&B
Medium

New Ingredient / Supplier Approval

New ingredients or substitutions: Head Chef validates quality → Procurement reviews pricing → Food Safety Officer approves.

F&B
3 steps
F&B
Advanced

Food Safety Incident Report

Food safety complaints: Staff reports → Food Safety Officer investigates → Operations Manager approves corrective action.

F&B
4 steps
F&B
Simple

Daily POS Session Settlement

End-of-day POS reconciliation: Cashier closes session → Supervisor verifies cash → Finance records closing balance.

F&B
3 steps
HR & People
Simple

Overtime Request Approval

Employee overtime: Employee requests → Manager approves → HR records (escalates if >20h/month).

HR
3 steps
HR & People
Advanced

Employee Promotion Approval

Employee promotion: Manager nominates → HR reviews compensation band → Finance approves budget impact → CEO signs off.

HR
4 steps
HR & People
Advanced

Employee Termination Approval

Voluntary & involuntary terminations: HR documents → Manager confirms → Legal reviews compliance → HR Director approves.

HR
4 steps
HR & People
Medium

Off-Cycle Payroll Approval

Ad-hoc salary payments outside normal payroll: HR prepares → Finance validates budget → CFO approves disbursement.

HR
3 steps
HR & People
Medium

Internal Transfer Request

Employee transfer: Employee requests → Receiving manager approves → Current manager releases → HR updates records.

HR
4 steps
HR & People
Advanced

Performance Improvement Plan (PIP)

Underperformance management: Manager documents → HR reviews PIP content → HR Director approves → Employee acknowledges.

HR
4 steps
Learning & Dev
Simple

Training Enrollment Approval

External training enrollment: Employee requests → Manager approves with budget justification → HR confirms calendar.

Learning & Dev
3 steps
Learning & Dev
Simple

Course Publication Approval

Review and publish new training courses: Content Author submits → Learning Manager approves publication.

Learning & Dev
2 steps
Logistics
Medium

Shipment Dispatch Approval

Outbound dispatch: Warehouse picks & packs → Logistics coordinates carrier → Finance confirms insurance for high-value.

Logistics
3 steps
Logistics
Medium

Freight Rate Approval

New or revised freight carrier rates: Logistics proposes → Finance validates budget impact → Director approves.

Logistics
3 steps
Logistics
Medium

Customer Return Authorization (CRA)

Incoming returns: Customer service validates claim → Warehouse confirms receipt slot → Finance approves credit note.

Logistics
3 steps
Logistics
Medium

Delivery Exception Resolution

Failed or exception deliveries: Driver reports → Customer service contacts customer → Logistics supervisor resolves.

Logistics
3 steps
Maintenance
Simple

Breakdown Maintenance Request

Fast-track approval for emergency equipment breakdowns: Operator reports → Maintenance Manager authorises.

Maintenance
2 steps
Maintenance
Simple

Preventive Maintenance Completion

Sign off completed preventive maintenance work orders: Technician reports → Supervisor verifies → Asset Manager closes.

Maintenance
3 steps
Manufacturing
Advanced

Bill of Materials (BOM) Change Approval

BOM engineering change: Design Engineer → QC Review → Production Manager → Finance (for cost impact >5%).

Manufacturing
4 steps
Manufacturing
Medium

Production Schedule Approval

Weekly/monthly production plan: Planning → Capacity check → Material availability → Production Director approves.

Manufacturing
3 steps
Manufacturing
Medium

Production Order Release

Releases manufacturing orders: Production Planner creates → QC confirms material specs → Supervisor releases to floor.

Manufacturing
3 steps
Manufacturing
Medium

Goods Receipt Note (GRN) Inspection

Incoming goods validation: Warehouse receives → QC inspects quality → Warehouse Manager approves for stock entry.

Manufacturing
3 steps
Manufacturing
Medium

Production Scrap Write-off

Production scrap: Shop-floor supervisor documents → QC verifies defect root cause → Finance approves write-off.

Manufacturing
3 steps
Marketing
Simple

Marketing Budget Approval

Approve marketing spend requests and campaign budgets: Marketing Manager submits → Finance Director approves.

Marketing
2 steps
OKR & Strategy
Simple

OKR Objective Approval

OKR objectives before cycle begins: Individual/team submits → Manager aligns → Department Head confirms.

OKR & Strategy
3 steps
OKR & Strategy
Medium

OKR Cycle Sign-off

Closes OKR cycle: OKR Champion compiles results → Management reviews overall achievement → CEO approves close.

OKR & Strategy
3 steps
Operations
Medium

Project Closure Approval

Project close: PM submits lessons learned → Sponsor reviews deliverables → Finance reconciles budget.

Operations
3 steps
Operations
Medium

Project Milestone Sign-off

Project milestone completion: PM attests deliverables → Sponsor signs off → Finance releases milestone payment.

Operations
3 steps
Operations
Simple

Timesheet / Work Log Approval

Weekly timesheet for billing and payroll: Employee submits → Manager reviews hours → Finance approves for billing.

Operations
3 steps
POS & Retail
Simple

POS Large Transaction Void Approval

POS void above threshold: Cashier requests → Shift Supervisor authorises → Finance records adjustment.

POS & Retail
3 steps
POS & Retail
Simple

POS Discrepancy Review

Investigate and resolve POS session discrepancies: Cashier explains → Shift Manager reviews and resolves.

POS & Retail
2 steps
Quality
Medium

Quality Inspection Approval

Incoming or finished goods inspection: QC inspector records findings → QC supervisor signs off → Production proceeds.

Quality
3 steps
Quality
Advanced

Non-Conformance Report (NCR) Resolution

NCR resolution: NCR raised → Root cause analysis → Corrective action plan → Effectiveness verification.

Quality
4 steps
Quality
Medium

Quality Waiver / Deviation Approval

Use of off-spec materials: Engineering reviews → Quality Manager approves → Customer concession if required.

Quality
3 steps
Quality
Medium

Supplier Audit & Qualification

New supplier qualification: Procurement assesses commercially → Quality audits → Management approves approved vendor list.

Quality
3 steps
Real Estate
Medium

Lease Agreement Approval

Review and execute property lease agreements: Property Manager reviews → Legal approves terms → Director signs.

Real Estate
3 steps
Real Estate
Simple

Property Inspection Sign-off

Sign off property inspection reports: Inspector submits findings → Property Manager approves report.

Real Estate
2 steps
Real Estate
Simple

Tenant Deposit Refund

Tenant security deposit refund with deduction assessment: Property Manager calculates → Finance approves disbursement.

Real Estate
2 steps
Sales
Medium

Special Discount / Price Exception Approval

Discounts beyond standard policy: Sales Manager approves up to 20% → Sales Director for 20%+ → Finance for margin impact.

Sales
3 steps
Service Management
Advanced

Ticket Escalation Approval

Escalated service tickets: Team Lead reviews priority → Service Manager authorises resources → SLA commitment issued.

Service Management
7 steps
Service Management
Simple

Service Contract Approval

Service contract approval: Account Manager reviews scope → Finance approves contract value.

Service Management
2 steps
Service Management
Simple

Service Project Kickoff Approval

New service project kickoff: PM scopes resources → Sponsor approves budget and timeline.

Service Management
2 steps
Service Management
Simple

Service Timesheet Approval

Single-step timesheet approval by Line Manager for service team hours with 48-hour escalation.

Service Management
1 steps
Van Sales
Simple

Van Route Approval

Approve daily van sales routes before dispatch: Route Planner submits → Sales Supervisor approves.

Van Sales
2 steps
Van Sales
Medium

Van Cash Reconciliation

Daily van cash collections: Driver submits cash report → Sales Supervisor verifies → Finance posts closing balance.

Van Sales
3 steps
Van Sales
Medium

Van Stock Write-off

Authorize write-off of damaged or lost van stock: Driver reports → Sales Supervisor validates → Finance approves write-off.

Van Sales
3 steps

Deploy in 3 Steps

Choose a template, configure approvers, and turn it on — no code needed.

01

Choose Template

Browse 67 templates and pick the one that fits your process

02

Configure

Assign approvers, set escalation conditions and SLA settings

03

Go Live

Activate and every request automatically flows through your process

Policy Templates

22 Business Policy Rules

Attach to any workflow step to automatically enforce business rules — no need to build logic from scratch.

Approval ThresholdFinance

CAPEX Tiered Approval

Automatically routes CAPEX requests by value: <$10k → Manager, $10k–$100k → CFO, >$100k → CEO.

IF amount < 10000 → Manager ELSE IF amount < 100000 → CFO ELSE → CEO

FinanceOperations
Approval ThresholdBusiness

Discount Limit Policy

Sales discounts auto-approved up to 5%; 5–15% requires Sales Manager; >15% requires Finance Director.

IF discount ≤ 5% → Auto-approve ELSE IF ≤ 15% → Sales Manager ELSE → Finance Director

SalesCRM
Approval ThresholdFinance

Daily Expense Cap

Block expense submissions exceeding daily per-user budget cap; notify Finance for manual override.

IF daily_total > user.daily_limit → BLOCK + notify Finance

FinanceHR
Approval ThresholdOperations

Purchase Order Approval Tiers

PO approval routing: Team Lead up to $5k, Procurement Manager up to $50k, CFO above.

IF value ≤ 5000 → Team Lead ELSE IF ≤ 50000 → Procurement Manager ELSE → CFO

OperationsManufacturing
Approval ThresholdPeople

Overtime Monthly Cap

Blocks overtime approval when monthly accumulated hours exceed the legal or policy limit per employee.

IF monthly_ot_hours > 40 → BLOCK submission with alert

HR
Role GateFinance

Finance-Only Period Close

Restricts accounting period close actions to Finance Manager and CFO roles only.

REQUIRE role IN [finance_manager, cfo] TO proceed

Finance
Role GatePeople

HR Sensitive Data Gate

Prevents non-HR roles from viewing compensation, disciplinary notes, or medical data in workflow forms.

HIDE fields[salary, medical] UNLESS role IN [hr_manager, hr_director]

HR
Role GateCollab

Legal Review Gate

Requires Legal team review for any contract above a value threshold or containing non-standard clauses.

IF contract_value > 50000 OR has_custom_clauses → REQUIRE legal_team step

CRMField ServiceService Management
Role GateOperations

QC Sign-off Requirement

Mandatory QC role sign-off before any production release, goods receipt, or shipment approval proceeds.

REQUIRE role IN [qc_inspector, qc_supervisor] AT step 'quality_check'

ManufacturingLogisticsQuality
Mandatory ConditionFinance

Document Upload Requirement

Prevents workflow from advancing until required documents (invoice, quote, contract scan) are attached.

REQUIRE attachment[invoice_pdf] BEFORE step can complete

FinanceOperationsCRM
Mandatory ConditionOperations

Pre-Approval Checklist

All checklist items must be confirmed before the approver can submit their decision.

REQUIRE checklist[items] ALL checked BEFORE approve button enables

QualityField ServiceManufacturing
Mandatory ConditionFinance

Budget Code Mandatory

Any purchase or expense request must have a valid budget code before entering the approval queue.

VALIDATE budget_code EXISTS AND is_active BEFORE submit

FinanceOperations
Time LockFinance

Month-End Freeze

Blocks new expense or PO submissions during the last 2 business days of each month (period close window).

IF business_day_of_month ≥ (last_day - 2) → BLOCK new submissions

Finance
Time LockOperations

Business Hours Only

Restricts submission and approval actions to business hours (Mon–Fri, 8am–6pm local time).

IF current_time NOT IN [08:00–18:00, Mon–Fri] → BLOCK action

OperationsHRFinance
Time LockFinance

Budget Period Lock

Prevents new CAPEX or budget requests once the annual budget allocation for a cost centre is exhausted.

IF cost_centre.remaining_budget ≤ 0 → BLOCK + escalate to Finance Director

Finance
SLA & EscalationOperations

24-Hour Approval SLA

Auto-escalates to the next level if an approver has not acted within 24 business hours.

IF step.pending_hours > 24 → escalate_to(next_level) + notify

OperationsFinanceHR
SLA & EscalationCollab

Critical Request 4-Hour SLA

For high-priority or flagged-critical requests, escalates if not actioned within 4 hours.

IF request.priority = 'critical' AND pending_hours > 4 → page manager

Service ManagementField Service
SLA & EscalationOperations

Multi-Reminder Sequence

Sends reminders at 8h, 16h, and 24h; then auto-escalates at 48h if no action taken.

REMIND at [8h, 16h, 24h] → ESCALATE at 48h

HROperationsFinance
SLA & EscalationOperations

Weekend SLA Pause

Pauses the SLA timer during weekends and public holidays; resumes on next business day.

PAUSE timer DURING [Saturday, Sunday, public_holidays]

OperationsHR
Compliance CheckOperations

Vendor Blacklist Check

Automatically checks vendor against internal blacklist and sanctions list before PO proceeds.

IF vendor.code IN blacklist → BLOCK + alert Procurement

OperationsManufacturingLogistics
Compliance CheckOperations

Three-Quote Compliance

Procurement over a threshold requires at least 3 vendor quotes to be attached before approval.

IF po_value > 5000 REQUIRE attachments[quotes] COUNT ≥ 3

OperationsManufacturing
Compliance CheckPeople

GDPR Data Handling Gate

Flags workflows that process personal data, requiring DPO review and audit log before completion.

IF form.has_pii → ADD step[dpo_review] + LOG to audit trail

HRCRM
Delegation Templates

13 Delegation & Proxy Configurations

No workflow ever stuck because someone is away. Pick a template, configure, and activate in seconds.

Date-RangePeople

Annual Leave Delegation

Automatically forwards all approval tasks to a designated colleague during a pre-set leave period.

Trigger

Current date is within the configured leave start–end range

Delegates to

Named colleague or backup approver set by the user

Audit log

Approved by [delegate] on behalf of [original approver] — Annual Leave

Date-RangeOperations

Business Trip Delegation

Routes approvals to a deputy for the duration of a business trip; auto-cancels on return date.

Trigger

Trip start date ≤ today ≤ trip end date

Delegates to

Pre-designated deputy (set at delegation creation time)

Audit log

Approved by [deputy] on behalf of [approver] — Business Trip

Date-RangePeople

Parental Leave Long-Term Delegation

Long-duration delegation covering maternity, paternity, or extended personal leave with monthly review.

Trigger

Leave type = parental/extended; active until return-to-work date

Delegates to

Acting manager or HR-designated replacement

Audit log

Approved by [acting manager] covering [employee] parental leave

Role ProxyFinance

Full Role Proxy

Transfers all responsibilities of a role (e.g. Finance Manager) to another user temporarily.

Trigger

Role proxy is manually activated for a specified period

Delegates to

Specific user granted the proxy role for the duration

Audit log

Acting as [role name] — proxy for [original holder]

Role ProxyPeople

Scoped Approval Proxy

Delegates only specific approval types (e.g. HR approvals only) to another person, not the entire role.

Trigger

Proxy scope = specific workflow types (defined at setup)

Delegates to

Designated colleague with permission for the scoped workflow types

Audit log

Approved by [delegate] under scoped proxy from [approver]

Role ProxyOperations

Cross-Department Acting Role

Grants a manager from one department temporary approval authority over another department's workflows.

Trigger

Cross-department acting role is activated by admin or HR

Delegates to

Manager from a peer department with equivalent authority level

Audit log

Cross-dept approval by [manager] acting for [department]

Auto EscalationOperations

Upward Escalation to Manager

When an approver is unresponsive for the SLA period, auto-escalates to their direct manager.

Trigger

Approver has not acted within the configured SLA window

Delegates to

Direct manager of the unresponsive approver (from org chart)

Audit log

Auto-escalated to [manager] after [N]h inactivity by [original approver]

Auto EscalationCollab

Cascade Escalation Chain

Escalates through a defined chain: Team Lead → Manager → Director → VP, stopping when someone acts.

Trigger

Each level unresponsive after configurable interval (e.g. 24h each)

Delegates to

Next person in the escalation chain

Audit log

Cascade level [N] — escalated from [prev] to [next] after [N]h

Auto EscalationOperations

Parallel Escalation Notify

Keeps original approver active but simultaneously notifies manager — pressure without removing authority.

Trigger

Overdue threshold reached (configurable, e.g. 24h)

Delegates to

Original approver stays active + manager notified in parallel

Audit log

Parallel notify sent to [manager] — [approver] still active

Out of OfficeCollab

OOO Auto-Detect Delegation

Integrates with calendar to detect out-of-office blocks and automatically activates delegation.

Trigger

Calendar OOO event detected for the approver on the due date

Delegates to

Pre-configured backup in user settings

Audit log

Auto-OOO delegation: [delegate] acted for [approver] (OOO detected)

Out of OfficeCollab

Manual OOO Activation

User manually activates OOO mode from their profile, instantly routing all pending tasks to backup.

Trigger

User clicks 'Set OOO' in profile and sets a delegate

Delegates to

Manually selected delegate with optional scope restriction

Audit log

Manual OOO: [delegate] acted for [user] (user-activated)

Hierarchy ChainPeople

Org Chart Auto-Routing

Uses the live org chart to automatically identify and route to the next eligible approver.

Trigger

No manual delegate set; system resolves from org chart

Delegates to

Immediate manager or next available approver per org hierarchy

Audit log

Org-chart routed to [approver] — hierarchy level [N]

Hierarchy ChainOperations

Skip-Level Emergency Approval

Bypasses intermediate levels and routes directly to a senior approver for urgent or time-critical requests.

Trigger

Request flagged as 'urgent' or intermediate approver unavailable >8h

Delegates to

Senior approver (2 levels up) bypassing intermediate steps

Audit log

Skip-level approval by [senior] — urgent bypass of [intermediate]

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